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FAQs
What data is shared with my employer?
The employer has access to information grouped in each employee's reimbursement receipts. This information is minimized and strictly allows only the tracking of expenses related to charges made at the employee's home. We value data already collected by your car manufacturer or utility for the unique employee's interest. If you have questions, you can consult our general terms of use as well as our data protection and privacy policy. You can contact VoltaBack via the contact form or by sending an email to contact@volta-back.com, we will respond as soon as possible.
Where is user data stored?
All our data is stored on secure servers in France or Belgium.
Does VoltaBack take into account losses between the vehicle and the smart meter?
Yes, thanks to the crossing of data between the smart meter and the vehicle, we can assess these losses. The smart meter allows you to identify the volume of electricity you are billed for, while the connection to the car allows you to know the volume of electricity that reaches the battery. We can thus take into account the difference between the two, which may be due to thermal losses in electrical equipment, such as the inverter in your car or the cables in your electrical installation.
Do I need to install or buy an equipment to use VoltaBack?
No, VoltaBack does not require any hardware to be installed in your car or home (no smart cable, no telematics box) and works with whatever type of charger or plug you use at home. We use all the data already collected by your car manufacturer and electricity supplier to calculate the exact cost of each charge.